Boost Your gym Success
higher retention, higher growth
Cut your churn rate or reduce your churn levels
-15%
Churn
+20pp
NPS
+12%
Usage
We’ll improve your results with
Seefit Retention Solution
Enables fitness operators to master retention processes, according to their customers and data, science latest research, and the market’s best practices.
Say goodbye to a high volume of sleepers affecting your churn rate, by implementing a multi-layered customer lifecycle packed with tools to enhance your customer experience
Our Methodology:
Reveal your retention drivers
know
Reveal your retention drivers
Can you pinpoint the root causes of your churn? Receive a detailed study regarding the organization’s retention history, the behavior of key groups of members and the algorithm to rule them all.
- Understand your retention and churn predictors
- Discover the segments and clusters hidden in your customer base
- Implement a predictive model that calculates the likelihood of dropout
Insights to boost your business
Design
Insights to boost your business
Sleepers are not inevitable, they are the consequences of inertia. Reinvent your operations with retention at the heart of your how-to-do, with the actions to be performed according to each customer journey.
- Implement new processes and strategies that foster retention
- Activate a proven lifecycle that will enable habit creation
- Map customer touchpoints according to churn, usage, and feedback
Act upon customer behavior
Track
Act upon customer behavior
Churn risk increase or the completion of a milestone?
You will have the tools to target and interact effectively with members in and off the club, as well as assess their satisfaction and motivation in periodic surveys
- Engage on the gym floor through the power of your staff
- Automated multichannel communications to your at-risk customers
- Unveil through surveys the factors driving behavior
Everything is measurable, even retention
Control
Everything is measurable, even retention
Is the staff or the latest email template generating more usage? Leverage the power of your previous actions to understand what to improve with reporting related to your service, lifecycle interactions and retention processes
- Determine the effects of your retention efforts
- Evaluate your employee performance in their multiple roles
- Manage the evolution of your NPS and service indicators
improve your user retention
Using your customers data, science latest research, and the market’s best practices
Our customer Results
+12%
overall usage
+2 visits in the first month
+20pp
in satisfaction (NPS)
80% score on gym floor satisfaction
-15%
monthly churn rate
+2 months on each membership
Client reviews
“It transforms the member’s experience into a more personalized one since the instructor has real-time access to the client’s history they are interacting with, allowing for the quicker creation of empathy and optimizing the service provided.”
João Costa
CM, Maia Jardim
“ICI gives us a micro-analysis of sleepers and HRU, which is essential for improving the churn rate and directly increasing the lifecycle of our members. It allows us to know our customers’ history and their needs in real time, in order to personalize their service and improve the quality of the service provided.”
Sónia Freitas
Coordinator of a Solinca Classic club
“Game changer Changes the way we provide technical interaction services for the better, allowing a much greater focus on the people who really need our interaction and support”
Hugo Fernandes
Senior Instructor - SC Fitness Oeiras
Upcoming Events
- Singapura - 10/06/2024
Beyond Active
London - UK - 12/06/2024
Elevate
California - USA - 08/09/2024
W3 Fit North America
Blog
2024 Abril 01rd
Membership characteristics in gym membership longevity
The intricate relationship between the price of gym memberships and member retention has long been ...
2024 Abril 01rd
Impact of Age in Gym Membership Retention
Understanding the nuances of gym membership retention across different age groups is crucial for gym ...
improve your user retention
Using your customers data, science latest research, and the market’s best practices