HIGHER RETENTION, HIGHER GROWTH

Reduce your churn rate through science and technology

Gone are the days when inactivity was good for business.

Fitness clubs are not able to grow due to a high churn rate.

Operators feel impotent in managing dropouts

Managers are unable to track each customer’s journey

Club staff are unaware of whom and how they should interact

82% of companies recognize that they don’t focus more attention on retention versus client acquisition… can you guess what affects more your bottom line?

Solution

360º Retention is a solution that will enable fitness operators to master retention processes, according to their customers and data, science latest research, and the market’s best practices.

Say goodbye to a high volume of sleepers affecting your churn rate, by implementing a multi-layered customer lifecycle packed with tools to enhance your customer experience

Our Methodology:

KNOW

DESIGN

TRACK

CONTROL

KNOW

Reveal your retention drivers

Can you pinpoint the root causes of your churn? Received a detailed study regarding the organization’s retention history and the best strategies to implement according to the market best practices

DESIGN

Insights to boost your business

Sleepers are not inevitable, there are the consequences of inertia. Reinvent your operations with retention at the heart of your how-to-do, with the actions to be performed according to each customer journey.

TRACK

Act upon customer behavior

Churn risk increase or the completion of a milestone? You will have the tools to target and interact effectively with members in and off the club, as well as assess their satisfaction and motivation in periodic surveys

CONTROL

Everything is measurable... even retention

Is the staff or the latest email template generating more usage? Leverage the power of your previous actions to understand what to improve with reporting related to your service, lifecycle interactions and retention processes

KNOW

Reveal your retention drivers

Can you pinpoint the root causes of your churn? Received a detailed study regarding the organization’s retention history, the behavior of key groups of members and the algorithm to rule them all.

DESIGN

Insights to boost your business

Sleepers are not inevitable, there are the consequences of inertia. Reinvent your operations with retention at the heart of your how-to-do, with the actions to be performed according to each customer journey.

TRACK

Act upon customer behavior

Churn risk increase or the completion of a milestone? You will have the tools to target and interact effectively with members in and off the club, as well as assess their satisfaction and motivation in periodic surveys

CONTROL

Everything is measurable... even retention

Is the staff or the latest email template generating more usage? Leverage the power of your previous actions to understand what to improve with reporting related to your service, lifecycle interactions and retention processes

BENEFITS

+ 0 % overall usage
+ 0 visits in the first month
+ 0 pp in satisfaction (NPS)
0 % score on gym floor satisfaction
- 0 % monthly churn rate
+ 0 months on each membership

ABOUT US

At InovFitness, we are dedicated to helping fitness operators maximize retention and reach their full potential. We understand that running a successful fitness business is challenging, which is why we offer a range of software solutions and expert consulting services to support our clients in all areas of their operations.

Our company values innovation and continuous improvement. We stay up-to-date with the latest industry trends and technologies to ensure that our clients have access to the most effective solutions for their business.

We also believe in providing personalized and responsive service. Our team of experts works closely with each client to understand their unique needs and goals, and we tailor our services to meet those needs.

At InovFitness, we are committed to integrity, transparency, and customer satisfaction. We are passionate about helping fitness operators achieve success and we strive to build long-lasting partnerships with our clients.

Thank you for considering InovFitness as your trusted partner in the fitness industry.

SOLUTION

BENEFITS

ABOUT US

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